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Hello. We host a crm ifd deployment using adfs 3.0. I'm interested in allowing our crm users to be able to reset their password in case they've forgotten it. I'm aware that you can configure adfs so that users can change their password if they know their current one but that's not what I'm trying to do. What if the user doesn't know their current password? How can they reset their password without and active directory admin resetting it for them?
Assuming that your ADFS is using Windows Active Directory then I don't think you can do this without a third-party AD self-service reset password tool.
Correct, we're using on-prem AD and not Azure.
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