after successfully upgrade to dynamics from 2016 8.1 to 9.0.5 on prem,

we encountered a problem with business process flow,

as we know each bpf has its own entity in the DB,

we use an OOB bpf in incident entity that called phonetocaseprocess,

the problem is that i saw after the upgrade that the newly table created for

that bpf - is empty :() , so all the current incidents failed on update because

i get an error that said that : phonetocaseprocess With Id = 196dc1e2-466f-e911-80e6- 00155dc4022d Does Not Exist.

when i create a new incident record it works fine and a record is created in

phonetocaseproccess table.

someone encountered that? or have an idea? thank you