Is anyone currently using a customer journey right now that automates the process of, or parts of the process of telemarketing? Our telemarketers are currently calling potential clients, creating a lead and sending a follow up email (if call is positive) then creating an appointment with the sales team. I would like to know which parts of this process can be automated and put into a customer journey and if anyone is using CJs for anything similar could you please show me your examples as I am really struggling how to get my head around using CJs for telemarketers.

Thanks, 

J.