Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, PowerApps, Microsoft Flow, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
I have the following issue which I can't seem to solve...
I've already checked the following settings and scenario:
Personal settings - email settings:
System settings - tab "email":
In the Microsoft documentation, it states
"When Dynamics 365 for Customer Engagement apps tracks an email, it associates the email address to a record within Dynamics 365 for Customer Engagement. The contents of the email From field can only be associated with one Dynamics 365 for Customer Engagement apps record. If there are duplicate records within Dynamics 365 for Customer Engagement apps with the same email address, the contents of the email From field will resolve to the first active record in the following order:
So I interpret this "WHEN" as in "WHEN the system tracks" an email. However, the system should simply not track the specific mails I was talking about as it was between users and no contacts were involved. Which leads me to the question "Is internal tracking something that can not be prevented?" TopCat and KittenFace posted in 2014 already a workaround to delete internal emails, but I'm wondering if this is still the case...
I think track "internal" email as two activities == NO means track as one activity. Last time I looked at this feature was v2013 and don't recall there being a resolution. However, what's the problem. As long as these don't end up associated to any account or contact what are they hurting. And if it's about some Case, order etc, seems like appropriate behavior.
Business Applications communities