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I have the following issue which I can't seem to solve...
I've already checked the following settings and scenario:
Personal settings - email settings:
System settings - tab "email":
In the Microsoft documentation, it states
"When Dynamics 365 for Customer Engagement apps tracks an email, it associates the email address to a record within Dynamics 365 for Customer Engagement. The contents of the email From field can only be associated with one Dynamics 365 for Customer Engagement apps record. If there are duplicate records within Dynamics 365 for Customer Engagement apps with the same email address, the contents of the email From field will resolve to the first active record in the following order:
So I interpret this "WHEN" as in "WHEN the system tracks" an email. However, the system should simply not track the specific mails I was talking about as it was between users and no contacts were involved. Which leads me to the question "Is internal tracking something that can not be prevented?" TopCat and KittenFace posted in 2014 already a workaround to delete internal emails, but I'm wondering if this is still the case...
I think track "internal" email as two activities == NO means track as one activity. Last time I looked at this feature was v2013 and don't recall there being a resolution. However, what's the problem. As long as these don't end up associated to any account or contact what are they hurting. And if it's about some Case, order etc, seems like appropriate behavior.
I have the same questions. The search for more details has yielded little from the forums and from the docs.
I need help on this exact issue, please. My boss isn't a user of Dynamics. When he sends an email to a colleague, Dynamics creates a new record of his name and records emails, sometimes private, for viewing by my organization.
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