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I am new to dynamics, but already in the IT field working as an application support consultant. I need advice on how to channel my path in dynamics. Am planning a path as shown below;
CRM Support Consultant - CRM Functional consultant - CRM developer
Please can anyone advice me on how to go about this and also what do i need to do to fully get myself fully ready in a year or 2.
Reading materials, Blogs i can follow to learn more about dynamics 365.
Just anything that can help me improve my skill.
i would suggest:
1- Undertand the basics of Customer relationship Management
2- Undertand the sales and prospection process in Dynamics CRM (Basic Entities and relations between them, states...)
3- Solutions, Forms, fields , process, workflows, BPF and business rules adminitration & configuration.
4- Develop Javascirpt Extensions.
5- C#, Plugin Developement.
Here is a website that helped me a lot in my beginning:
You can find all you need to understand in CRM Dynamics from functional and support consultant point of view.
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