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I created a new orgainsation in ms crm 2011. What i saw is the incident entity did not apper in menu items. The incident entity exists in ms crm 2011 database. However i can nto see this entity in my menu items. How can i add this existing entity to the menu items.
It may be difficult to understand through image because of language (not English) . As per my Understanding You are searching Case Entity ( named incident in Database). Check Entity with Case Named Exist or not. Case Entity name incident in database.
Hope it Helps.
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