Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 2 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Apologies for posting a question about such an antequated installation of Dynamics CRM but I could find no other resource on the web to answer this particular query.
Obviously I'm aware that CRM 4.0 is out of support and the answer to this should be 'upgrade'. For the sake of argument, please assume that isn't a solution path available.
Here's the issue:
We have an on premise CRM 4.0 system which we rely on quite heavily. We have many users whose permissions are resolved via active directory.
Users can belong to many different groups in active directory.
the issue seems to be with viewing AnnotationBase records via the ContactBase record. When a contact has a large number of AnnotationBase records it can take a very long time to load the notes page - I'm talking hours and hours.
I'm a sys admin and the notes load in about a second regardless of how many notes a contact seems to have.
We believe that for ordinary users, their active directory permissions are being resolved for every AnnotationBase record associated with a contact, and until they are all resolved the notes page fails to render.
I confess I know very little about Dynamics CRM so I might be barking up the wrong tree, it's just something I inherited because everyone else who knew anything about it retired!
Apart from giving all our users the SysAdmin role in CRM is there a way to speed up the performance of loading customer notes?
Thanks in advance.
Business Applications communities