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Not able to see knowledge Article option in service section.what is the process for creating Article in Dynamic 365 On premise.
For Creating Article Check below link
and Go to Setting -> Customization-> Component->Entities->Knowledge Article-> Then check that which area is checked it will display under that area. you can't edit that.
You can edit it in sitemap editor in Customization > Components > Client Extensions:
Details for tutorial:
In addition, please also check whether your current user's security role has priville to read knowledgearticle entity
and the knowledgearticle entity has been active for Service area.
Thanks for the update.
i already checked the area and service area is checked for knowledge article.
what i observed in image share by you that in client extension there are two entry for knowledge article.I my client extension there are only one entry Knowledge Article.have you know what is use of Knowledge Article and Knowledge Articles?
There is no difference between Knowledge Article and Knowledge Articles, actually there is only entity knowledge article.
The available menu is Knowledge Article instead of Knowledge Articles.
Sorry for that I didn't test the menu.
From my test just before: the link instead navigated me to a page that ask me to work in Customer Service Hub, while Knowledge Articles,
while Knowledge Articles (upper one) in my sitemap actually doesn't appear on my Service area as your situation.
So please manage knowledge article in Customer Service Hub, this entity is no longer available in classical client.
Answer for our doubt could be found in this thread:
In addition, if you insist to view knowledge articles in classical client, you can still get acess it via link below:
But many modules has been disabled, so working in CSH is recommended.
Currently could you manage knowledge articles in Customer Service Hub?
I'm waiting for your reply that whether your problem has been solved;
If not, please let me know if you still have any doubt, thanks.
If my answer helped you, please kindly mark as verified to close the thread.
If you had found the answer resolved your issue, please kindly mark as verified, it would be greatly appreciated.
As we haven't found any way to mange knowledge article from site map so we decided our old approach to manage knowledge article in customer service hub.
Thanks for your help.
Thanks for your support. :)
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