Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
When i create case record, depends on the configuration we have. We want to filter the records in the knowledge search placed on the grid. Can we customize the filter on knowledge search?
How to filter the view in the new KB search in the screenshot.
Since your D365's organization address URL appears in your screenshot, this may cause your private information to be leaked. I have covered the most important part of the URL for you.
To filter the records in the knowledge search, you need to configure automatic filtering.
Please refer to this document:
For information on how to get into the configuration of the Knowledge Base Search control, please refer to this location in the same document:
Ensure that Relevance search is enabled for automatic filtering to work. The Knowledge Article attribute must be added to the Knowledge Article Quick Find View. Ensure Source Entity Attribute is present on the form.
Business Applications communities