I want to see what the experience is like for a Community Manager working for my company would do on a typical day to manage several Forums. For example:

  • How would they identify unanswered questions that have been posted >24hrs?
  • What would the Community Manager need to do if they identified a troll or inappropriate post?
  • From a gamification perspective, are badges all automated or could a Community Manager award one manually?

In short, I want to compare the effort to managed a Microsoft D365 forum vs other products such as Lithium/Khoros.