Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I'm new in Interactive Service Hub. My environment is Dynamics 365 on premise 8.2 and I'd like to use knowledge article but I'm having some problem.
When I open for the first time the Interactive service hub I'm able to view records in the view (as All Article for example) so I can open the record and modify it, but if I try to open again the view no records are shown.
Any idea please?
Thank you very much.
Looks like some script is failing which is not allowing the records to load. Few things you can try-
1) Try clearing cache and see if it helps.
2) Try it in new browser/ incognito mode and also from some other user. Just in case if it is related to browser-or user specific.
3) Check developer console (f12) for any script errors (red highlighted). Based on the result, see if you can figure out if it is custom script or system script. If system, then you have to contact Microsoft support. If custom, then try to debug.
Hope this helps.
Business Applications communities