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Could use some help with a on-premise Dynamics 365 issue. We have an old quick campaign which was accidentally triggered and is sending many emails and which we want to stop. We have disabled the CRM email account temporarily so that the quick campaign cannot send out emails...however, we need to figure out how to disable, delete, or stop the quick campaign. Thus far, trying to delete the campaign yields the following error: "Cannot Delete Because Record In use." If it is not possible to disable, delete, or stop a quick campaign, what are the alternatives to prevent these emails from being sent? this is the version we are running: Microsoft Dynamics 365, Version 1612 (126.96.36.1999) (DB 188.8.131.529) on-premises
Can you change the email record status "pending send" to "draft". You can do from back end or using workflow.
Goutam, thanks for your response, but I am unable to actually see the email records anywhere, and therefore unable to set them to 'draft'.
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