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I have never experienced this issue before mainly because I don't use IE in my work. My recommendation - change the browser. If it's not doable your best chance is to open a ticket with Microsoft and ask for support.
Does it working on Microsoft edge browser ?
It works in Edge, the only problem is Internet Explorer and it only happens in unified interface. I did open a ticket with microsoft but they don't seem to be able to reproduce it.
There is a temporary issue with using Unified Client interface and Profile Cards feature in Microsoft Internet Explorer 11 where opening a case or contact record and hovering on Lookup displays a blank page.
This Issue is getting fixed soon but as a workaround, users can access Profile Cards from an alternate Internet browser or open the contact record to get the desired contact information.
Please see if this is due to People Cards related issue, if so you can temporarily disable Profile Cards by turning off Org wide setting - "Enable users to view contact cards"
More information about Profile Cards can be found on the Docs page-
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