Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I currently want to create Case directly from CRM. Because of some reason from users, We have to hide Save & Route button and use “Save” button instead. So, how do I click “Save” button and the new case will route to queue automatically? I was try to create a workflow by Perform Action but don’t work.
Hope anyone can help to solve this. Thanks
It doesn't trigger at all. I was tried to change the condition as simple as I can but doesn't trigger
Can I get a screenshot of your workflow in the current state?
Please refer to the below link. It will show you how to route Case to Queue Using Workflow in Dynamics CRM
Here is the post that describes what you should do - www.powerobjects.com/.../
Your workflow looks good for me.
Can you please confirm that cases created through outlook do not have "Origin" field populated?
Also you can try to switch workflow from Async to Sync.
Business Applications communities