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I have a CRM user that see a Contact as Read-Only in spite of he is the owner of this Contact.
How it is possible? I tried to reassign it via "Assign" button but the user still see it as Read-Only.
The related Account is owned by another user but they are in the same Business Unit.
Any help is really appreciated.
Sorry to ask this, is this record Active or Inactive? If it is Inactive, then it will be ready only, no issue.
Can you please check the security role of the user what privileges the user have?
No, the problem is that the record is Active.
Below the privileges of his security role, any idea?
Thanks in advance.
Thanks for sharing the detail.
Please go to the user record, and check the "Access Mode". If it is not "Read-Write", change it to "Read-Write" (i assume this is one the it needs to be for this user)
No, unfortunately the user has already Access Mode as "Read-Write".
I forgot to tell you that the problem does not happen on all Contacts but only on a specific one.
Did you sort this out?
There must be a condition for this record, check the sharing and access team definitions.
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