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We have a Knowledgebase article with the title; Couldn't find invoice.
When I search in all of our Knowledgebase with *Couldn't, I don't get any results. When I search with *Could, I get the Knowledge article. How is it possible to use a quotation mark in a search term?
I also create a Knowledge Article with the title "Couldn't find invoice" and test it.
Here is the test result.
1. Search *Couldn't, I get the exact result. Then search Couldn't, I get the exact result. Then search Couldn't*, I get the exact result. Then search *Couldn't*, I get the exact result.
2. Search *Could, no result. Then I search Could, there are a lot of results including "Couldn't find invoice". Then I search Could*, I get the exact result. Then I search *Could*, I get the exact result.
I also searched for ould, *ould, ould *, and *ould*. Only *ould* can get the exact result, all others have no results.
In summary, when searching for Knowledge Article, the most suitable way is to add wildcards before and after keywords, like *keywords*.
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