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I have created a view for my Queue Items. In this view I show leads, orders, emails and quotes. One of the columns in my view is Owner (Activity). This shows the information that I want, but only for Entities that are "Activity Entities" (i.e. Task, Email, Phone call, etc). Is there a way to show the inherited owner of the queue Item object?
So if I have a Quote, show the owner of the quote in that field, if I have an order, show the owner of the order in that field, etc etc.
For this situation, you can add the separate field to the view that pulls the non-activity Owner data. For example, in order to get Quote, you would have a custom relationship created between Quote and Queue Item. You can then add the Owner field from this relationship. This would result in multiple owner fields in the view, which may not be ideal, but it would work.
You could also create some customizations on the Queue Item entity in an attempt to get this all contained in a single field. What you could do is create a custom field on Queue Item that holds the "regarding owner" directly on the Queue Item entity, and add that field to the view. You would need to utilize a workflow or plugin to populate it, but this would also work. This approach would also provide better view performance, as you would not have to table hop to retrieve the data during view generation.
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