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We have a requirement where we need to view the documents which is opened from CRM instead of automatically download and viewing the documents. Will it be possible to change the default option of MS to just view the document ? Please let me know if my question is not clear.
you can write custom HTML page for this or install some custom solution for this requirement, please refer some of links below for this..
To expand the capabilities of document management, it is better to configure the integration with SharePoint
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