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I have a Phonecall hosted control opened inside unified service desk as one of the tab and i have a few grids on that page.
On click of any grid inside my phone call page the respective entity is displayed on the same page.
Like for example if I click on customer product grid entity then that grid is opened similarly, there are other grids on which the user can click and it will load that entity on the same tab.
Now, the issue is as i said earlier that my new entity is being loaded on the same hosted control that is my phone call page. I want to prevent this from happening.
I want to display a different tab for whatever record is clicked within my PhoneCall Hosted control so this way my Phone Call Page is still there.
I know i can do this using Windows Navigation Rule but I will have to create different navigation rules for my different entities and then in future if any other grid is added in my phone call page then i will need to add another navigation rule to cater it. This is not the best approach, I want it to be dynamic. Is there any other way where I can open a different tab if a record is clicked from my phonecall page?
A navigation rule in USD is associated with a hosted control, and o a target entity. There is no way to make this dynamic out of the box.
If you create a new subgrid to a new entity, you will need a new navigation rule.
I would advise you to post this on our ideas page, and if it gets enough votes, it is reviewed by the Product Group.
Thank you so much for suggesting me to post my idea there. I did not know about it. I have posted the idea over there now.
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