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Hi everyone, we are in a process of adopting Knowledge Base functionality in our organization, and the stakeholders of the project have some questions on which i couldn't find the answer, so I was hoping someone can help.
Thank you in advance
Based on the following blog article, I believe knowledge articles are considered non-configuration entities, so the SLA on cache refresh is 15 minutes:
With regards to the metadata, the out-of-the-box knowledge article is a bit difficult to customize, so you might have to go down the route of something like:
Hope that helps.
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