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When a user opens the view "Items Available To Work on" for QueueItem entity, a related entity's column is showing some data in the view. I want to remove or hide that data when another column in the view has some specific data in it.
Here is the actual example which I need to achieve.
When the field "Case Type" has text "Revenue Collection" then hide text "Dummy Taxpayer" from the field "Taxpayer". Both fields are showing from related entity Case in this QueueItem view.
I have checked the following possibilities but these are not working.
1- RetrieveMultiple message cannot be used with the QueueItem entity.
2- Tried with entity "SavedQuery" on RetrieveMultiple, but that is giving FetchXML of the view. We cannot change the result of the FetchXML dynamically here also.
So, there is no supported way to achieve this as per my understanding. Any help/suggestion is appreciated on this issue
I think the view "Items Available To Work on" is populated based on a Fetch query, rather than a RetrieveMultiple (hence why RetrieveMultiple message cannot be used with the QueueItem entity). You can register a plugin on the Execute message, which should fire for any Fetch query (it will be across all entities, so you'll have to parse the FetchXml to check if the query is for the QueueItem
You should then be able to modify the results via the Results OutputParameter
Can you please share some sample code?
I have tried the plugin with these following plugin Step details
Primary Entity: none
Secondary Entity: none
Event pipeline stage: Post Operation
Execution Mode = Synchronous
I have written simple code to log some message in a test entity but it is not working
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