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Where can I see the sent mails through marketing d365?I could not find any inbox for that.
1. Marketing emails are sent by marketing service, it won't generate traditional activity email records.
(Additionally, without Cc or Bcc fields.)
Marketing email has a separate set of own corresponding activities, they are Insights data, we can view them in Email > Insights tab, or Contact > Insights tab.
(Actually marketing email activities are stored in Azure and then synced back to the Marketing App, that is the reason why documentation tell us to set up Azure Blob storage and connect it to Marketing, if we want to do analytics report for marketing activities.)
You could read this section for how marketing email works in Dynamics 365 Marketing:
2. Maybe you want to track marketing emails like when we track activity emails, if so, you could take following solution as reference:
We could set a mailbox to "Reply-to address" field of marketing email record.
The description of the field is here:
Recipient's reply will be forwarded to the reply-to address.
In my test, I set the address to my CRM mailbox.
Corresponding tracked email records:
Activities in contacts' timeline:
In a word, the method above will convert marketing email to activity email record,
but we need to receive a reply email from recipient.
Here is there any way to see to whom it was delivered(delivered=4), Who opened(since opens=1).
I can't even see any activity Created for those contacts. So i need to know the Contacts to whom the mail was sent.
Total delivered: We can find details in Delivery > Delivery details > Delivered:
Opens: We can find details in Interactions > Opened emails.
In addition, we can filter interaction data by selecting a specific customer journey record.
Could it work for you?
If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.
we have the similar issue: Dynamics Marketing is used by our Marketing Department and sends out event-based Emails to our customers with Customer Journeys.
Our Sales Department works with Dynamics CRM. When they get contacted by a customer "I got this EMail from you and it sounds great" our Sales Employee do not see the EMails sent by Dynamics Marketing in the social pane of the customer/contact. They furthermore have sometims to ask the customer to send the email to them that they see what was written... Is there a way to activate this?
Thanks for any hint
Have you set a mailbox to Reply-to address field of marketing email.
Reply emails from customers will be sent to this address, thus you could set the field to mailbox of Sales Department.
yes this is set. When the customer answers per Email we see our Marketing-EMail. But if the customer contacts us via Phone we are "blind". The same happens when we have a Meeting with our customer: we do not see which Marketing-Interactions took place automatically through customer journeys in Dynamics Marketing as these interactions are not visible in the social pane. Is the a way to have all Dynamics Marketing activities shown in Dynamics CRM, Social Pane?
Currently there is no trigger or monitor in customer journey to track response such as phone call from contacts.
I have searched for whether there is possibility to integrate Dynamics with an Internet phone call service likes Skype or WhatsApp,
however, from existing connectors, it seems that we could only send text message or send a phone call to someone, while trigger likes "When a phone call is received" is not available.
You could post your requirement to Ideas forum of both Dynamics 365 for Marketing and Power Automate:
For meeting activities, you could add "Activity" tile in your customer journey to generate a related meeting activity.
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