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Good afternoon all,
I am looking for some guidance on Portal User Management. I have an issue where if a portal user's email address exists more than once in our current CRM instance (2016 On-Prem) the password recovery fails. No error, it just does nothing.
We are currently starting a project where we will be migrating to Dynamics 365 Online and deploying a new portal, however my boss is adamant that the data we currently have, duplicates and all need to stay in the system. I have argued against this over and over again to no avail.
So my question is twofold:
It's not an ideal setup by any stretch of the imagination, but needs must....I am just hoping you Guru's can point me in the direction of a solution.
Thanks in advance,
Your situation is very interesting as I would totally agree that the data needs to be modified in order to adhere to the portal standards. Generally, if a user is a portal contact then they should have a unique email address, even if you are using the username as the login provider.
That being said, I took a look at the backend portal code based on the Open Source Community Edition found here and the Forgot Password service does in fact retrieve only ONE contact based on the emailaddress1 field.
I'll take a stab are your questions:
Apologies for the wave of information but hopefully this helps you! I would appreciate you marking this as complete if it answered your questions!
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