Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 2 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
We would like to have the original Subject line included in an auto acknowledgement email in the Subject Line as well as the CRM Reference Number as we sometimes have multiple emails from the same individual and they need to keep track of the topics. Currently only the CRM Reference Number is sent in the reply Subject line. Has anyone else managed to get this working?
When I created a queue and automatic record creation rules and whatnot to automatically create a case from an inbound email the auto-response template worked properly with this in the subject line
System seems to be extracting the Subject line from the inbound email and using it as Case Title, therefore this piece of code literally pastes the original Subject into the automatic reply email.
So, doesn't this work for your case?
Business Applications communities