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I would like to find E-Mails in Dynamics, which were created from e-mails in Outlook using the function Track. My scenario:
Until now I have no luck in indentifying such e-mails in CRM. I cannot find neither one field nor any other data indicating, that the e-mail is originally from Outlook and it was created in CRM through track functionality.
Thanks for any ideas.
There is no specific field to indicate explicitly that it was tracked from outlook.
Because if an email is tracked, it can only be tracked via outlook.
This field relates the email entity to other entities through the track operation.
Of course it can also be tracked without regarding.
If an email is tracked without regarding, this email will only be added to the activity list as a single record, with the regarding field empty.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Thanks a lot for the explanation! Looking forward for other ideas how to find mails tracked from outlook.
Can I use Tracking Token by entity email to identify emails tracked from outlook?
It is not supported yet.
You can post your proposal to Ideas forum.
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