Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
We currently have Dynamics 365 CRM 8.2.28 up and running on a Windows 2016 server. The license is a workgroup license from the Microsoft Action Pack. It was originally installed as Dynamics 2016 and one of the updates changed the name to 365, not sure which one but it was early on. Now we see that Version 9 is available. Is there a new license required for this update? We contacted the Microsoft Partner group with the Action pack support and they told us that all they license is 2016 and that is the most current but we all know that isnt the case. I am wondering if I apply the 9 installer will it do an upgrade or will it ask for a new license? Is there a better contact at Microsoft that may know? They dont seem to know much.
Is there a new license required?
Yes, there's a new license requirement, as the product is different and has evolved.
How to get the license?
In the past, dual use right keys for up to CRM 2016 (v8.x) where retrieved based on the Dynamics price list (DPL). DPL does not provide keys for Dynamics v9.x so you need to reach the Regional Operation Center/MBS Customer Care Operations team by email and request these types of keys.
Business Applications communities