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Hi all. I have a user that is getting cases assigned to him, however, the cases that come in should not be assigned to anyone (other than SYSTEM) as we have a routing rule that puts cases in queues depending on the respective subject that the case is under. What I did notice is that the case has originated from Email however we do not have the Automatic Case Creation Rules.
What are your suggestions?
Thank you and kind regards,
Thanks for using the Dynamics communities. If you have Auditing enabled you can check the audit logs for the case and see if there was a process that is moving the cases (e.g. workflow, bpf, plugin etc). Is it possible this user created a Flow that is performing this action? You mentioned that there are no ARC rules currently. How is the system creating cases from emails?
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