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I've recently started using Dynamics 365. I'm going to be rolling out some emails automatically, and I want to make sure I include the opt-out preferences. I've looked for several guides online as to how to achieve this, but they all state they are able to click an opt-out option that I'm simply not seeing. I'm even able to make an opt-out email template, just not able to include the opt-out option.
Does anyone know how I would mannage to have that button appear? This is what mine looks like
while the screenshots people have include a button like this:
How would I make this appear? Could I be using the wrong verison of dynamics?
Hi,By default, the functionality behind “unsubscribe” is OFF in Microsoft Dynamics 365. You can turn it on by navigating to Settings -> Administration -> System Settings -> Marketing Tab.
Do you know which setting is supposed to be different? This is what mine looks like now, feels like I already have it set up so that it should appear, yet it isn't. Any other place where this could be originating?
Thanks in advanced!
Please check this: docs.microsoft.com/.../system-settings-dialog-box-marketing-tab
I don't think I follow. The documentation you provided seems to explain that the settings in the marketing tab is related to what happens when the recipient unsubscribes. However I'm not being able to actually send them an unsubscribe link in the first place.
What setting needs to be modified in order to be able to actually see/use the unsubscribe/opt-out button in the first place?
Thank you for your help with this!
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