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I have created a new process for sending an email to an IT account from an admin account when a new case is opened up.
When I check System Jobs, I see that the process is stuck waiting to retry due to an error. Is there a way I can check what the error is?
Screenshots of the process:
As your workflow is executed in background, you will find more details about the error in process sessions.
Please refer to this blog (section 3) for more details about process sessions feature:
The guidance provided by Mehdi El Amri is great.
I would think in some possible reasons like : the wf is just waiting to be processed in a few or despite it is in 'waiting' status already failed this can be most like due to mailbox issues or record defined in 'to' field don't have the correct email .
If there is a failure the Wf will show you it in 'Details' from system job
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