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Quick question. I've got a Power Automate flow that sends case to a specific queue by either creating a queue item or updating an existing one if it exists.
So this is how I structured the flow:
You can see I first check if the queue item exists by using a list record action.
Then create a condition for if the queue item exists. So if it doesn't exist then I can create a Queue Item record with the object ID pointed to the case and queue ID pointed to the queue fine.
The problem comes when I try to update a queue item as per the left condition. See below when I try to update a row for queue items it's only showing limited fields that I can update as opposed to all of them.
Check the Queue Attributes to manage Queue.
_NumberOfItems Queue Items Integer Number of Queue items associated with the queue.
_QueueViewType Type Picklist Select whether the queue is public or private. A public queue can be viewed by all. A private queue can be viewed only by the members added to the queue.
Yes, this is by design. When you create a queue item in the Power Automate, there are 42 fields more than update a queue item.
These fields are used to indicate which type is your queue item. And this field cannot be updated. You can navigate to Settings->Customization->Customize the System->Entities-> Queue Item->Fields to see the whole 42 type.
Hello MikeC282 ,
You can use the "Perform an unbound action" (Dataverse action) with the "RouteTo" action to update your QueueItem with a different Queue.
Let me know if that works for you. It does for me!
Please mark as verified if my answer works ;)
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