I am using Dynamics 365 Online , the Dynamics Outlook App and Microsoft Exchange On  Premise.

The issue i have is that i have instances where i have contacts or accounts that have the same email address.

When i  sent an email  to an email account with multiple users in Dynamics  am able to use the following setting  to make sure the To email is not resolved to a specific record. :-

Set To, cc,bcc fields as unresolved values if multiple matches are found in incoming Emails  to YES

However when a receive a response to the email or receive an email  from an email address  that is linked to multiple contacts i do not get the choice to change the from contact. It Just resolves  .  This is a pain, any ideas on how i can work around this problem?  (apart from making sure email addresses are not shared)