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Could anybody gives us solution on how we can integrate existing chat solution with dyanmics within customer service workspakce (without omini channel).
Can AIG 2.0 will work in this scenario or CIF 2.0 only supports telephony channel ?
Kindly provide your valuable feedback
Can CIF 2.0 will work in this scenario or CIF 2.0 only supports telephony channel ?
There may be some chat solutions.
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