Hey all,

I have a user who, as the title suggests, is able to track an email to our on-premises CRM just fine. However, when they go to track an appointment, it throws the error "The Specified Subscription does not exist". No log file, no error code. Just that text in a pop-up. This is also isolated to the specific Sales Rep, as no one else has come to me with this issue. I'm not sure if it will help but we use Version 1612 ( (DB on premises.

I have tried the following:

Gone into the registry editor to make sure the load operation is correct.

Removed and re-added their connection to our on-premises Server.

uninstalled and reinstalled the CRM plug-in for Outlook.

Approved and Applied default email settings for her Email Configuration within CRM (All reading Success)

I appreciate any assistance,