Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I am configuring Microsoft Dynamics CRM 2011 for use with the Email Router. I have everything installed correctly. My issue is with configuring the Email Router's incoming and outgoing configuration profiles. My deployment is exclusively On-Premise...
The incoming direction only provides ExchangeOnline and WebDAV protocols and the outgoing direction only provides ExchangeOnline and SMTP...
How do I configure for on-premise in a scenario where I have my own exchange server on my own network (single domain).
You have it correct.
Outgoing - use SMTP server
Incoming - CRM 2011 Exchange Router has several options depending on the Exchange version you are using.
Jerry, Microsoft Dynamics CRM MVPCRM InnovationNeed a solution for CRM to help you manage Events or Email Marketing?Follow me on TwitterIf this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"
One more question... And I suppose this should have been the first one... Do I need the email router if my users all access CRM via their Outlook 2007 client. I was under the impression that I need the email router if I want processes to automatically fire to recipients (inside or outside the deployment).
I would employ email router for automated workflow user or queues. You want the regular users to use Outlook/Exchange to not load up the email router.
We have at SA IT:
INCOMING: Exchange 2010 using Exchange Web Services (using
OUTGOING: SMTP (setup with a dedicated user who can send emails on the CRM user's behalf).
NOTE: Make sure to that the Incoming profile to use the user credentials that can be setup by the user under Options. You will see this only when you have this user using email router.
SA IT Services Inc
I am struggling with same scenario. I don't want the users to have to re-enter their credentials when ever they change their passwords. Is there another way to set this up that does not require users to update their credentials for CRM E-mail router
Talk to your Exchange Admins and setup a Global Exchange account which has permissions to read and send on behalf of the CRM user. I beleive Exchange Admins will throw a fit when you suggest this idea. However if you can get a buy off before requesting them to do this might help. Then you can setup the Incoming profile with this user and you should be ready to go. You might have to experiment with the permissions of the Exchange Global user account to make the Exchange Web Services to work correctly.
Hope this helps.
I have managed to setup the CRM router as per this post. My only problem is that by using this method. When users send out email through CRM, the outgoing emails do not show up in the users sent item folder in outlook.
Is there any way for all email sent through the exchange connector to show up in the sent items folder in outlook ?
Thanks for all the help above
Business Applications communities