Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
We've got a special setup at a customer site, they use Lotus Notes as their email system.
So I had to setup the email router and configured both SMTP as POP3 profiles.
I also set the inbound and outbound of the test user to "Email router"
Sending mails through CRM via Internet Explorer works as a charm. Replies are also tracked so SMTP & POP3 are ok.
They want to use CRM for Outlook for the Offline capabilities on their portables.
So we configured Outlook without email support and installed CRM for outlook.
Everything was working great until you needed to send an email via CRM for outlook.
For an unknown reason, it uses the standard dialog of outlook and because there was no email support, there was no send button.
Ok, might be an Office problem, so we configured a bogus email account to get the Send button.
Retried sending the mail and he tries to send the mail via Outlook instead of via de Email Router (as configured on the user)
How can we set this up that all the mails (send in CRM for outlook & CRM Web) are always send through the email router?
Sending & receiving via CRM Web is working fine, so I can't figure out what's wrong.
In the CRM user settings, use the option Email router for Outgoing Access type. This will ensure that email is sent through the router for that specific user.
Business Applications communities