Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
I take usability seriously and I've just been tortured with one of the worst user experiences ever.
I've been trying to use Microsoft Dynamics CRM Online with my live account using Windows 8 & IE 10. I've tried several computers, browser modes & compatibility mode.
The freaking thing is crashing randomly all over the place and some of the menus change their their dimensions over time (really freaky JS bug stuff).
But the crashing, wow. You need to have quite "interesting" JS to create bugs like this.
When the thing crashes, it opens the an error popup. After that, whatever link or button you press, it opens a new one. Alt+F4 does the same. Reminds me of the popular JS "viruses" back in the days.
So is it really so that there is no way to use Microsoft Dynamics CRM Online on Windows 8? And please, give user a warning if he/she logins with unsupported browser or block the login totally with gentle notification in order to avoid users to have to deal with this kind of crap.
And with gentle notification I don't mean the error message you are giving now when user tries to login with e.g. Chrome or Firefox.
For Firefox you display some mobile login from the nineties? What? Spending an hour to tune up the CSS could be a nice idea. It is 2012 for God's sake.
And of cource, after login you get the same error message as with Chrome.
I'm not used to this kind of negligence when it comes to UX. These issues should be fixed immediately. Users might not have the systems requirements list at hand where they can check that Windows 8 is not supported and neither is IE10. And even if they do, they might think that all features might not be supported, but at least most basic stuff should work. This isn't the case with Dynamics Online. The login should be blocked when user doesn't have supported browser as the user experience is nothing short from a catastrophe.
PS. Tried the CRM plugin with Outlook 2013, and it didn't have any less bugs. Granted that it is not officially supported either.
I have the same issues as well as problems with drag drop fields on forms. I have done all the things tha t I found on the net.
Can someone from microsoft reply or you gonna hide again???
I have had the error pop up issue but I found adding Dynamics.com to the compatibility sites via Alt - Tools Compatibility Sites solved that issue.
The drag and Drop issue was solved by adding the site to the Trusted Zone in Tools- Internet Options - Safety.
Chrome and Firefox wont be supported until January updates
Completely broken, completely embarrassing.
I joined CRM after 1.0 and tried very hard to fix it, but I left midway through 5.0. How embarrassing to see it such a sad state in windows 8. Quality has really gone downhill. More time spending banging on a keyboard and manually testing on different operating systems. I would have thought that Online would have seen a fix much sooner than when Windows 8 shipped.
I thought I had tried what Charles Maitland suggested, but then understood that I need to also add all the domains that our add on plugins are contacting to Compatibility Sites & Trusted zone. In our case, it also made sense to allow Mixed content (http / https) for trusted zone.
Anyway, really looking forward the January update. Hopefully it is not delayed again, eventhough in this case it is 1000 times better is the get a working system late than a buggy system "in time".
We had the same issues over hear. We received support from Microsoft to solve this. It's not the most pretty of solutions, but it works:
Internet Options>General>Delete Browsing History
Delete contents of folder
Internet Options>Security>Trusted Sites
Internet Options>Advanced>Reset Internet Explorer Settings
<alt>Tools>Compatibility View Settings
Check: Display all websites in Compatibility View
It is important to understand that if CRM is only supported on certain environments or only certain features are available with certain browsers, this is because either the testing has not been completed for a new browser or the testing and development has not been done for a browser that is not or will not be supported.
Internet Explorer is the only supported browser for CRM 2011. If you review the requirements for the web client, this states that Internet Explorer is required. However, this will be changing with Update Rollup 12.
When using IE 10, there is information documented on this here:
Also, there is information regarding the supportability of CRM and Windows 8 here:
Business Applications communities