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I have not been able to reply private messages on Twitter in MSE, the functionality seem to be unavailable for Private messages, the reply icon is available for other thing e.g posts, replies.
I will appreciate your responses as this is urgent and a major restriction to the effective use of MSE.
Have you ensure private message acquisition on Twitter is enabled in search topic setup? https://docs.microsoft.com/en-us/dynamics365/customer-engagement/social-engagement/add-rules-search-topic#add-a-private-messages-rulePlease also ensure the token is active:
Go to Settings > Social Profiles.
Select the appropriate social profile, and then in the Twitter profile details panel, select Reauthenticate your token under Allow interactions, then enter your credentials. Under Acquisition of Private Messages, select the drop-down arrow next to the private messages symbol and select the check box next to Allow to acquire private messages to and from your Twitter account. The token will become active after you select the check box.
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