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Sure Step 2012 Download Issues from Partner Source

Microsoft Dynamics Sure Step

Jerry Villano asked a question on 9 Jan 2013 2:53 PM

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Is anyone aware of current issues downloading Sure Step 2012?

I keep getting the following error:

In order to resolve this issue as quickly as possible, please contact support and reference error ID: 476374254.

I have submitted a support request, but thought I would check here as well.

Regards.

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Bill 'Luther' Thompson responded on 14 Jan 2013 8:53 AM
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Hello,

I just attempted to download, and it is working for me.  May have been a "hiccup" when you were attempting to download.  Please try again.  If you still have issues, let me know and I will find an alternate way to get you the installation media.

Best Regards,

Bill Thompson

Dynamics AX/SureStep - Online Support Engineer

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Bill Campbell responded on 5 Mar 2013 1:57 PM
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When I connect to Partnersource to download this for a new computer, I get the Language Pack but not the core software.  

I know I am just looking in the wrong place - but someone out there has the right link for the full, client heavy install for a new computer, please post.

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hal9000 responded on 23 May 2013 8:14 AM

I'm have the same problem.

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Ganesh Chandra Joshi responded on 7 Aug 2013 4:42 AM
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Please share download link

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Glen Howie responded on 13 Aug 2013 5:52 AM

I also gte;

Our apologies...An unexpected error occurred.

In order to resolve this issue as quickly as possible, please contact support and reference error ID: 585033894.

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Marko Totovic responded on 21 Aug 2013 1:31 PM
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SyedHussain responded on 22 Oct 2015 6:53 PM
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Has anyone managed to get the links to work? The error is still popping up - it's been a few years but as far as I can tell the issue isn't fixed.

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david omari responded on 23 Oct 2015 8:54 AM

same problem here.. i just keeping getting the error as well

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mpeck@sucampo.com responded on 9 Sep 2016 2:49 PM
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I had a problem downloading the SureStep and the Japanese language pack. I was using IE11. When the error page deployed, I went to the settings 'gear', there is an option ‘F12’ Developer Tools. I clicked on that, found a field for Document Mode, which was set to ‘EDGE’. I changed it  to ‘10’ so it would emulate IE 10, and the download started right up.

The trick is to get to the point where the download screen hangs, then make the change. I tried to change the setting in advance and it did not work. Once the error page was deployed, the download started right up and ran to a successful completion.

 

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Bill 'Luther' Thompson responded on 14 Jan 2013 8:53 AM
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Suggested Answer

Hello,

I just attempted to download, and it is working for me.  May have been a "hiccup" when you were attempting to download.  Please try again.  If you still have issues, let me know and I will find an alternate way to get you the installation media.

Best Regards,

Bill Thompson

Dynamics AX/SureStep - Online Support Engineer

============================================================

When responding to posts, please 'Reply to Group' via your newsreader so that

others may learn and benefit from your issue.

============================================================

This posting is provided 'AS IS' with no warranties, and confers no rights.

============================================================

Reply
Marko Totovic responded on 21 Aug 2013 1:31 PM
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Suggested Answer
mpeck@sucampo.com responded on 9 Sep 2016 2:49 PM
Suggested Answer

I had a problem downloading the SureStep and the Japanese language pack. I was using IE11. When the error page deployed, I went to the settings 'gear', there is an option ‘F12’ Developer Tools. I clicked on that, found a field for Document Mode, which was set to ‘EDGE’. I changed it  to ‘10’ so it would emulate IE 10, and the download started right up.

The trick is to get to the point where the download screen hangs, then make the change. I tried to change the setting in advance and it did not work. Once the error page was deployed, the download started right up and ran to a successful completion.

 

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