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Not a stackoverflow user myself, as I find answers here almost every time I need..
Most users ask a question or two, and once they get the answer, they disappear and will use the Forum only after months when presented with a challenge, which might not help, should there be a voting System.
There is already a 'hidden' Feature here, 'Flag as spam / abuse'.
I think, another Option here, 'Flag as misleading / irrelevant' (or some better/accurate choice of words) could help.
@Conor: this might be realistic for a Friday Deadline:)
That would work too. As you say depending on the words, "Not useful" or "Irrelevant" both seem fitting. And I would suggest, if possible, anything flagged as so would prevent it counting towards the leader board.
Then, you could use it as the basis for a really useful leader board for the moderators... Top Users with posts marked as "Not Useful/Irrelevant/Misleading" or whatever such terminology is chosen.
If you could implement both I'll extend the deadline to Monday :D
I got another idea as well. For every suggested answer, there is a question "Was this helpful?" (or something to that effect)
That could also be rephrased as, "Is this relevant to your question?"
The users could be forced to respond to that, before commenting further in that thread. If they select "No", that comment could be automatically deleted, and counted as offence #1 ++,
Frequent offenders could be then dealt with in a number of ways
This would discourage users to comment stuff like "Could this be due to a System modification?" as suggested answer.
But Monday? hey! let's see what the Community Manager thinks about it :)
There are 2 ways you could go I guess. 1 is let the author decide if the answer is helpful or not, or 2 let the forum vote on answer usefulness. I personally think it should be open to the forum. Everyone should be able to review a suggested answer and mark as unhelpful.
This would also go a way to discourage another pet hate of mine, dead links in old answers. The forum has the potential to be a historical archive of solutions so links are bad, repeating the text from the link in your answer and quoting where you got it from is good.
For information, I can see it's already happening again today...
community.dynamics.com/.../310710 (2 suggested answers?? And one of them asks to share a screenshot and some xml... looks like default mode for any posts is "suggested answer")
community.dynamics.com/.../310804 ("Please share a screenshot" is about as far from an answer as you can get... I notice it's the same person as above, not trying to pick on one person in particular here for the record!)
community.dynamics.com/.../199545 (A resurrection from the past with a whole host of suggested answers... most of which are exploratory at best. But you shouldn't resurrect an old question with a suggested answer)
community.dynamics.com/.../310823 (Links UGH!!! What are the bets the first link will be dead in 2 years? At least the second suggested answer goes some way to explaining a solution)
I could go on, but I think I'll leave it there.
I see, you refer to the CRM Forum, I looked at your links. Let me share with you some from the AX Forum, this is on a different Level altogether.
("share a screenprint" search result)
("check the available hotfixes on LCS" - sharing a specific hotfix for a specific error is helpful, but this!?) https://community.dynamics.com/search#q=check%20the%20available%20hotfixes%20on%20LCS&sort=&defaultAskForumId=34&pi56441=1&group=56&groupVisible=2
("make a system modification")
("get a developer" as an answer, Really?? when 100s of developers are actively helping out in the forum) https://community.dynamics.com/search#q=get%20a%20developer%20to%20look&sort=&defaultAskForumId=34&pi56441=1&group=56&groupVisible=2
Finally, you can't beat this...
("Have you been able to get this issue resolved")https://community.dynamics.com/search#q=Have%20you%20been%20able%20to%20get%20this%20issue%20resolved&sort=&defaultAskForumId=34&pi56441=1&group=56&groupVisible=2
All the above are search results. You can see the user statistics to get a brief idea, keeping an eye on the Leaderboard.
Conor & Crispin - Appreciate your efforts guys.
Worth mentioning - "Flag as abuse / spam" itself is just a non-monitored list & when I asked to make this list page available for review my Moderators - I got a response from Manager saying plugins will be enabled for us, but still not avail. At the same time Community team is working towards moving to a new platform, so expecting there.
For now, We (moderators) are being asked to share the threads manually in internal Moderator forum to confirm the action & to add the "keywords" in watchlist.
I will vote for all your ideas when we are discussing all this in Moderator forum. :)
Thanks for the Infos Arun. Good to know that there is an internal Moderator Forum.
If you add the 5 Keywords (Keyword phrases) from my previous comment, you will find 1000s of threads easily.
You couldn't, but feel sorry for the poor guys who asked the question. Some of the Posts remain unanswered for many years.
Because, other users who know an answer, tend not to even look at Posts that already have suggested answers/more than a handful comments. I have skipped several Posts similarly, myself. Only recently, have I started to also look at such Posts and try to help the user.
Probably, a moderator can run the search criteria, revisit those older threads.
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