Microsoft Dynamics CRM (Archived)

Last replied Posted on by Community Member 6,473

Hi all, We have a scenario whereby an email from an external individual may come into the system and have more than one Queue in the To Recipients field. Due to our setup with Automatic Case Creation Rules, the following occurs: 1. Two cases are c...

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Last replied Posted on by James 2

Hi all This should be CRM 101, but somehow I'm struggling... I'm creating a Record Creation and Update Rule that takes emails delivered to a particular queue and then creates leads from them. Generally this is working well, but I need the ...

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Last replied Posted on by RARO91 100

Hello, I am trying to send an email from a custom workflow. All my attributes are correct and on debugging, it fails at send email. It gives the error SQL Error Timeout.  The error it gives in Event Viewer is "Dynamics 365 has been conf...

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Last replied Posted on by Aaron Lawes 5

I am getting this error when sending email from within CRM 365 web front-end.  Their Mailbox is configured to only use MS Dynamics 365 Outlook for both Incoming and Outgoing Email. I have clicked the "Test & Enable Mailbox" butt...

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Last replied Posted on by Piny 56

Hello friends, I'm creating email template and accessing data fields from custom entity by using this syntax : {!EntityLogicalName:FieldLogicalName;} and related custom entity (lookup field ) syntax :  Customer: {!dot_document:dot_Cu...

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Last replied Posted on by ViktorKarlstrom 107

Hi, I'm trying to send an appointment through Dynamics 365 v9 to a Gmail account. The Gmail doesn't receive the appointment.I've tried sending it to my personal outlook and my job e-mail and it works, I get it in my calendar as intende...

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Last replied Posted on by bhupendra 167

Has anyone faced similar issue while enabling mailbox with POP3/SMTP Profile. I have already checked at email server end, but there is not such issue from email server end, request from D365 Online itself is not able to reach email server:  &...

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Last replied Posted on by Koen VdV 1,219

I have the following issue which I can't seem to solve... User A sends an email to user B, which is automatically, (= no manual interference by one or the other party), tracked in Dynamics 365 However, this is an internal email and thus...

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Last replied Posted on by Piny 56

Hello, I'm creating email template which is named 'A' and I have a workflow from where i'm calling that email template by adding step Send email- Use Template - Custom entity(admissions application) - select created Email temp...

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Posted on by Jason Yusko 12

We currently send out email with an attached PDF invoice to customers when an invoice is created in our system.  Our customers want the ability to specify a second email address that should receive this email as well.  We do not want to ...

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