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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by Scott_itD 1,068 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AH-31052106-0 293

Hello,    I have a user that is West Coast based and is seeing a completely different time under services for techs vs. what is actually...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Inkey Solutions 2,116

Hello, I created a Canvas page in Field Service and added it to the Field Service mobile app. When I open the app on my desktop, I can see the cont...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU25030759-0 10

Hi everyone,    When trying to open the Schedule Board (by clicking on the default "Schedule Board" in the Sitemap of the Field Service ...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Dubus Marc 27

Hi Currently , by design, is not possible to use FS and PO integrated with finops into a same LE  For many of our customers that a killing po...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by SN-28110346-0 4

Version: AU Business Central 25.1 (Platform 25.0.25866.0 + Application 25.1.25873.25900)   We are GO-LIVE with Business Central by 1st Jan 20...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AH-29041059-0 2

Hello,   We're experiencing an issue where our different boards in the schedule board have, or don't have checkboxes for selecting multiple w...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by KS-06110045-0 6

This relates to Dynamics 365 Field Service.   Hi!    We sell single or multi year service agreements where the customer wants a s...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by NA-21110949-0 11

When someone writes a message in the connected Teams chat on a Work Order or Case, the timeline in Field Service does not update the “Last Updated” ...

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