Service | Customer Service, Contact Center, Field Service, Guides

Posted on by SamGo 31

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Last replied Posted on by James White 23

Hi,   Our organisation is currently implementing Dynamics 365 Contact Center but we've come across a very strange bug/issue during developmen...

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Posted on by krazCX 0

PROBLEM SUMMARY The overflow action "Direct callback" configured on a voice queue does not execute when the overflow condition is met. The custome...

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Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Last replied Posted on by AE-28101456-0 2

Hello everyone, I’m working in the Service Module of Business Central 26 (standard environment, no customizations) and I’ve encountered an issue re...

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Last replied Posted on by SN-28110346-0 4

Version: AU Business Central 25.1 (Platform 25.0.25866.0 + Application 25.1.25873.25900)   We are GO-LIVE with Business Central by 1st Jan 20...

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Last replied Posted on by AL-24120442-0 8 Microsoft Employee

I am using a Dynamics 365 30 days trial license. I tried to install Power Virtual Agents telephony extension and Omnichannel Telephony Pow...

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Last replied Posted on by jim.corriveau@chest... 81

Hello,   I have the Case Timeline showing on the Case form and on a child record form.  So, the Case has a control and the child record ...

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Last replied Posted on by PS-12101209-0 8

Hi community. I am setting up a new contact centre and the create case button is not appearing when I end an inbound chat.     I have l...

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