Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU19010552-0 0

Hello, I have just started with the free trial on Customer Service.  In the learn module, it says that the link to the knowledge base is avail...

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Last replied Posted on by JustRhonda 85

I'm trying to enable attachments on the OOTB Feedback entity but the button is grayed out. I'm a System admin so this isn't a permission issue. ...

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Posted on by RY-21011225-0 0

Dear Microsoft Support Team, I hope this message finds you well. I am reaching out to seek assistance with an issue I am experiencing while creat...

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Posted on by EP-20011441-0 0

Hi.    Im working on a power automate flow.    When im trying to edit the flow in the editor I get the following message: &...

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Posted on by NI-07011250-0 0

Hi Experts,    In the app store (Google Play or Apple store) there are some preview pictures of the Field Service mobile App.  One...

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Last replied Posted on by DBO_DV 54

Hey experts,   I've got an issue since a Microsoft update my users can't use reply to all on emils anymore inside Dynamics customer service.&...

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Last replied Posted on by MR-27120124-0 0

So I have setup a channel where emails are converted to cases automatically.  I was wondering if there was some kind of flow similar to this f...

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Last replied Posted on by CU19010552-0 0

Hello, I am trying to follow the instructions in the module on microsoft learn. The text says to enter a duration for billing purposes in the case ...

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Posted on by HansW 0

Hello,   shouldn't the fullfiled duration become a zero when i delete the complete booking from the schedule board?    

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