Service | Customer Service, Contact Center, Field Service, Guides

Posted on by HenrikFranzen 0

Recently a change in the code has been introduced (only in our production environment): EmailIntelligence/EmailSentiment/msdyn_EmailSentiment.j...

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Posted on by SamGo 31

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} We are curre...

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Last replied Posted on by AH-31052106-0 293

Hello,    I have a user that is West Coast based and is seeing a completely different time under services for techs vs. what is actually...

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Last replied Posted on by James White 23

Hi,   Our organisation is currently implementing Dynamics 365 Contact Center but we've come across a very strange bug/issue during developmen...

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Posted on by krazCX 0

PROBLEM SUMMARY The overflow action "Direct callback" configured on a voice queue does not execute when the overflow condition is met. The custome...

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Last replied Posted on by SamGo 31

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Hi everyone,...

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Last replied Posted on by CU31030949-0 0

Dear all,   The system created multiple submissions with identical data at the same time, but only one succeeded while the rest failed. I’m n...

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Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Last replied Posted on by Inkey Solutions 2,116

Hello, I created a Canvas page in Field Service and added it to the Field Service mobile app. When I open the app on my desktop, I can see the cont...

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