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Service | Customer Service, Contact Center, Field Service, Guides Changing Appointment Owner to Queue

Last replied Posted on by TedW 460

Hi, We would like to automatically change the Owner of an Appointment to the Queue to which the Owner belongs to. So for example, if I cre...

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Service | Customer Service, Contact Center, Field Service, Guides Incident type services not showing on Work order

Last replied Posted on by CM-10012028-0 2

I have defined an incident type with relevant services to it. When I assign the incident to the work order the services are not showing. Other templ...

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Service | Customer Service, Contact Center, Field Service, Guides Resource details are appearing as blank and undefined in Schedule Board of Field Service.

Posted on by DN-15010910-0 2

Hi Team, We have created few custom tabs in Schedule Board. As highlighted below, the resource details are appearing as blank and unde...

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Service | Customer Service, Contact Center, Field Service, Guides Sudden Presence and Capacity Problems - Global Issue?

Last replied Posted on by DanNewton 48

We’re experiencing intermittent issues in our environment with: Agents ending sessions, but the system isn’t updating their presence or releasing...

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Service | Customer Service, Contact Center, Field Service, Guides Is it possible to upload multiple photos at a time using the mobile app?

Last replied Posted on by Rob_ITM 12

Our engineers take photos whilst onsite. At the moment they are having to upload each photo one by one into related documents or timeline - is there a way of selecting multiple photos and uploading in one go?

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Service | Customer Service, Contact Center, Field Service, Guides Error trying to access System job information

Last replied Posted on by Wherezwaldo 27

Hi, I am trying to access the details behind a system job. This is a case and there is a system job in a waiting state. When I cli...

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Service | Customer Service, Contact Center, Field Service, Guides Disable Auto Contact Creation for Unknown email addresses

Last replied Posted on by IG-08110943-0 2

Hello, I'm playing around with the contact centre and I've created a flow that creates cases based on emails to my support mailbox. The flow ...

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Service | Customer Service, Contact Center, Field Service, Guides Restricting Appointment Visibility to Business Unit in Dynamics 365 Customer Service

Last replied Posted on by YB 59

I've set up a business unit and added a team to it so that team members can see each other's cases and activities. To achieve this, I adjusted the r...

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