Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Kevin B. 7

Experiencing a scenario where if you have the map view open, and close or reload the page, and bring up the scheduling board again, the map doesn't ...

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Last replied Posted on by CU21011958-0 2

I just want to track  the person  solved the case  before assigning the case to me.. I tried to use modified by.. and track in audit ...

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Last replied Posted on by santoshkumbhar 2

Hi team,   Please provide steps by step guide to buy add-on for voice and chat channels in D365 online.   Also, it will be a great hel...

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Last replied Posted on by Gamaliel Corona D365 10

Hi There, I have been working with inspections for about three years. I haven't seen any updates regarding the upgrade that will fix some problems f...

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Last replied Posted on by EP-20011441-0 6

Hi.    Im working on a power automate flow.    When im trying to edit the flow in the editor I get the following message: &...

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Posted on by Learner_pp 0

We have a use case with Copilot in D365 Customer Service.   Agent asks the copilot: "Fetch me the Orders for account 'Contoso'."   in ...

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Last replied Posted on by MM-22011143-0 4

Hi,   I have same problem as here: Remove HTML from Case Description Upon Creating a New Case Unfortunately that case is left unresolve...

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Last replied Posted on by RY-21011225-0 4

Dear Microsoft Support Team, I hope this message finds you well. I am reaching out to seek assistance with an issue I am experiencing while creat...

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Posted on by MarcRohde 316

The report in Customer Service Hub is a great starting point for our reporting and in some cases, I would like to be able to link Power BI scorecard...

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