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Customer Service forum Released production order - Transfer order is 0

Last replied Posted on by Community member

Hi All, When releasing a production order the Transfer order is 0

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Customer Service forum Customer service business users working in different shift need to be setup in Dynamic 365 crm

Last replied Posted on by Swetha Poojary Sala... 312

We have a requirement where users handling cases are working in different shifts of India time.We need to setup users for India Business unit and add ...

1
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Customer Service forum Custom entity for Bing maps/ Google maps

Last replied Posted on by JJWILKI 1,330

Hi What is the best way to have the following fields shown on a Map in Dynamics 365 for a custom entity:  if JS is involved could you please provide examples 

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Customer Service forum Add Http Response Headers to Portal page?

Last replied Posted on by Jan Simonsen 15

Hi' Does anyone know how to add http request header content to a web page in Power Apps Portal? Specifically I'd like to add the Content-Disposition tag to the header as I have a client who requests a dynamically (Liquid/FetchXML) generate...

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Customer Service forum Save Co-pilot conversation History

Last replied Posted on by Sohom Ghorai 29

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I...

3
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Customer Service forum Summary in cases not accessible for basic users

Last replied Posted on by Cat_Car 115

Hello, I did some searching, reading and even tried the configurations in the link below in my Dev environment and the summary of a case is not access...

2
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Customer Service forum How to make Reason for Rejection dialog appear in custom Knowledge base form?

Last replied Posted on by HangryMapache 110

I duplicated the default Form for KB articles to customize layout a bit and fields. However, the Reason for rejection slide out dialog is not triggered when changing the Review status to Rejected. It works in the Default form. I've l...

2
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Customer Service forum Enable Copilot on custom apps

Last replied Posted on by Community member

Hi I want to enable copilot on one of my custom apps and i am following the steps given in Microsoft docs Configure copilot features for cus...

2
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Customer Service forum Greeting in Chat widget (without bot)

Last replied Posted on by Slowytech 472

I'm encountering difficulty setting up a greetings message in the default chat widget. When attempting to add a message to the custom automated messag...

2
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Customer Service forum ProductivityToolsAnchor

Last replied Posted on by Community member

Hello, I've got two problems with Dynamics 365 Customer Service which I think might be related to one another. The first one is a Error appe...

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