Customer Service forum

Last replied Posted on by RV-11101506-0 0

I have added the following JavaScript to a Case form to launch the resolve case dialog when a user completes the last step of the business process f...

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Last replied Posted on by Shreya S 4

Hi all, I’ve observed that the option to enable SharePoint as a knowledge source in the Customer Service admin center is no longer visible. I’ve a...

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Last replied Posted on by eromerof 94

Hello,   I have a doubt related with the mailboxes synchronization and D365 Customer Service. In this scenario I have two mailbox. One mailbo...

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Last replied Posted on by Engy Louis 11

when email conversation transcript adaptive cards render as HTML i am using the OOB email template "conversation transcript email template" any one ...

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Last replied Posted on by CU09101850-1 2

No plugins or custom C# code to extend workflows. this info is right or wrong

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Last replied Posted on by Engy Louis 11

Hello Community    We have implemented the "Pick" workstream for our omnichannel chat channel, and in our queues, we create overflow han...

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Last replied Posted on by SuatKaragoz 9

Dear DYN Guru's   We have been using Microsoft Call Center for almost 10 months now. We are also using queue overflow handling. I just can't...

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Last replied Posted on by Be Elshayep 80

Hello, I'm currently looking for a way to hide cases or complaints from agents if the case or the complaint was against them. I thought I can make ...

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Last replied Posted on by Nagam_Ramesh 5

Scenario - based on an optionset value in the first stage of BPF , i want to skip the next stage in bpf .   i am working on Case entity main...

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Last replied Posted on by EP-08100756-0 0

As of 8th October 2024 the capacity on one of our Omnichannel agents shows 50 of 100. No conversations or tasks are opened by the agent. How can we ...

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