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Microsoft Dynamics 365 | Integration, Dataverse, and general topics Connection entity Record1 and Record2 entities

Last replied Posted on by HO-26030904-0 0

I am currently looking at the Connection entity because I am working on a report in Power BI. I just want to quickly check if my understanding is co...

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Service | Customer Service, Contact Center, Field Service, Guides What is the difference between Customer Service Pro and Enterprise for case management?

Last replied Posted on by ConnorD365Insight 138

In reviewing the documentation, it does not clearly state what capabilities are associated with which version of Customer Service. Is the functional...

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Service | Customer Service, Contact Center, Field Service, Guides Microsoft USD upgrade to v4.3

Last replied Posted on by jeffgreenrc 54

  Hi,       Microsoft has announced USD deprecation, April next year they have requested us to upgrade to latest version of...

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Service | Customer Service, Contact Center, Field Service, Guides How to get users list who doesn't logged in from past 3months in d365 CRM

Last replied Posted on by CU26030451-0 0

How to get users list who doesn't logged in from past 3months in d365 customer service

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Microsoft Dynamics 365 | Integration, Dataverse, and general topics Problems signing in with b2c

Last replied Posted on by MP-26031339-0 0

I have created a custom b2c policy which we will be using for users of our dynamics system. I have configured the identity provider for b2c on Powe...

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Finance | Project Operations, Human Resources, AX, GP, SL How can I find the DimensionAttributeValue for a chosen inventTable record

Last replied Posted on by Superbunny 240

I am creating logic to copy a product. For this I also want to copy some underlying data of a product.   One thing which I want to copy, is t...

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Customer experience | Sales, Customer Insights, CRM Storage space requirement for "store exact copies of email on timeline" in CI-J?

Last replied Posted on by CU03091316-0 105

How much storage space is occupied by the feature "store exact copies of email on timeline" in CI-J?   This feature is not very well documente...

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Customer experience | Sales, Customer Insights, CRM Unable to resend an email from a journey to an individual recipient in CI-J

Last replied Posted on by CU03091316-0 105

In the old Outbound product, it was easy to resend an email if a recipient called in to have it resent due to accidental deletion, spam filtration, ...

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Small and medium business | Business Central, NAV, RMS Email Dialog - Change of behaviour

Posted on by Nick Webb 727

I'm running Version: GB Business Central 25.4 (Platform 25.2.31671.0 + Application 25.4.29661.31771) SaaS and I'm emailing a Purchase Order via...

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Customer experience | Sales, Customer Insights, CRM Timezone of EmailDelivered table in Customer Insights-Journeys Real-time

Posted on by BJ-20051632-0 42

I am using the EmailDelivered, EmailOpened, and EmailClicked tables to create a Power BI report to analyze our email interactions. I'd like to know ...

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