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Engage with the Community Welcome to the "Engage with Community Forum"

Posted on by Heather_itD 8 Community Manager

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Customer experience | Sales, Customer Insights, CRM Omni Channel Unified Routing

Posted on by RN-19052017-0 0

Email categorisation rules are not working (they were running previously on production perfectly since years) . is it due to the recent Microsoft re...

0
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Small and medium business | Business Central, NAV, RMS G/L Budgets

Last replied Posted on by Sneha Mani 196

Dear members,    While creating a G/L budget the date filter takes the current year and when I change it to previous year it gets Change...

1
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Engage with the Community Anthony Blake - Quick Intro

Posted on by Anthony Blake 2,433 Moderator

Hi Everyone,   I'm Anthony Blake, a D365 technical specialist who has been in the industry for around 15 years, having been an ERP developer ...

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Microsoft Cloud for Sustainability | MSM, SDSF, EID Carbon Disclosure Project (CDP) Accreditation

Posted on by Shivam Bansal 32

I'm exploring the use of MSM for ESG reporting. Can anyone confirm if Microsoft Sustainability Manager is CDP-accredited or supports direct integrat...

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Supply chain | Supply Chain Management, Commerce Work is not creating when automatic releasing of sales orders to warehouse

Last replied Posted on by CU18051839-1 4

Work is not creating even though partial release is enabled when automatic releasing of sales orders to warehouse 

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Microsoft Dynamics 365 | Integration, Dataverse, and general topics Customer Voice - new survey title not displaying on browser tab

Last replied Posted on by Sandy 34

I started a survey by copying another survey.  I changed the title on the survey.  Although the new title displays on the survey, the old ...

3
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Small and medium business | Business Central, NAV, RMS Tracking emails from Outlook

Last replied Posted on by CU08031935-0 16

I know that when an email is sent from Business Central it goes through Outlook and is tracked in Business Central. However, is there a way to autom...

2
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Service | Customer Service, Contact Center, Field Service, Guides SLA notifications

Posted on by JW-16051446-0 0

For some time now, notifications based on calculating the time between other Near Non Compliance and Is Non-compliant have been stopped. In the SL...

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Service | Customer Service, Contact Center, Field Service, Guides How to use representative filters for copilot in customer service for questions and emails?

Last replied Posted on by FD-02021520-0 10

Hi,   In the Copilot Service admin center you can set up representative filters that agents can use in the help pane. In the learn documenta...

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